Find answers to common questions about our services and platform
General Questions
What is MyCredit?
MyCredit is a comprehensive financial management platform designed for Malaysian SMEs and enterprises. We provide digital-first, AI-enabled solutions for loan management, legal case management, and financial advisory services.
How secure is my data?
We use bank-level encryption and comply with Malaysian data protection regulations. All data is stored securely in the cloud with regular backups and multi-factor authentication for all users.
What are the pricing plans?
We offer flexible pricing plans based on your business needs. Contact our sales team for a customized quote that fits your requirements and budget.
Loan Services
What types of loans do you offer?
We offer Home Loans, Personal Loans, SME Loans, Refinancing options, and Credit Card services. Each product is tailored to meet different financial needs and circumstances.
How long does loan approval take?
With our digital platform, initial approval can be obtained within 24-48 hours. Final approval depends on document verification and bank processing, typically taking 7-14 business days.
What documents do I need to apply?
Required documents vary by loan type but typically include IC, bank statements (6 months), EPF statements, payslips, and property documents for home loans. Our platform will guide you through the specific requirements.
Technical Support
How do I reset my password?
Click on "Forgot Password" on the login page and follow the instructions sent to your registered email. You can also contact support for assistance.
Can I access the platform on mobile?
Yes! Our platform is fully responsive and works seamlessly on all devices including smartphones and tablets. We also have dedicated mobile apps coming soon.
Who do I contact for technical issues?
Our support team is available Monday-Friday, 9 AM - 6 PM. Email support@mycredit.com.my or call +60 3-1234 5678 for immediate assistance.